Shipping Policy
Shipping Insurance
Jesmar Graphics is not responsible for lost, stolen or damaged packages during shipment, unless you pay for insurance. Fraudulent claims will result in account cancellation.
- For orders under $400, add $5.00 (option available on checkout page).
- For orders over $400, add 1.5% onto subtotal (option available on checkout page).
- If your package is lost and you paid for insurance, notify us and we will file a claim with UPS.
- The process to investigate lost packages takes an average of 10 business days.
- Once the investigation is completed and approved , we will issue a refund
Free Shipping Offer
We offer free shipping on orders over $200 (see restrictions below). Qualifying orders will ship via UPS Ground from our warehouse in Vienna, VA.
- You must place your order online (phone orders do not qualify).
- Shipping address must be within the continental US (Alaska and Hawaii are excluded).
- We do not ship to P.O. Boxes. A physical address is required.
- Custom orders do not qualify (e.g., custom cut vinyl, custom printed transfer).
Shipping & Delivery
All orders are shipped from our warehouse in Vienna, Virginia. We do not ship outside the US.
- Ground (UPS): $15 shipping rate with a 1-6 business day ground shipping option (not guaranteed as this is a general transit time published by UPS).

- 2 Day Air (UPS): This live shipping rate for your location for a 2 business day air shipping option. When this option is selected, the order will always take 2 business days to arrive no matter how close to our warehouse location you may be.
- Next Day Air Saver (UPS): This live rate shipping option, when selected, will be delivered next business day by end of day. If an order is placed on Friday with this option, it will not arrive until Monday the following week.
- Delivery dates are Monday – Friday, excluding all major holidays. We do not deliver on Saturdays or Sundays
- Orders placed Monday – Friday before 4:00pm ET will ship the same day.
- Orders placed Monday – Friday after 4:00pm ET will ship the following business day.
- Orders placed Saturday or Sunday will ship the following Monday.
- Jesmar Graphics is not responsible for package theft. You may request your order to be shipped to your nearest UPS Hub if you don’t feel safe having it shipped to your home address.
In-Store Pickup
If you are close enough to our warehouse location, you can pickup your order.
- Orders can be placed online, phone, email and in-person.
- Allow 15 – 30 minutes to prepare your order.
- No minimum order requirement.
- Pick up on Monday – Friday from 10:00am – 5:30pm ET.
- Pick up on Saturday from 10:00am – 5:00pm ET